FAQ
TapTapEat is an advanced online ordering application and creative agency. We build online ordering at no cost to restaurants and offer website development and marketing solutions to help drive sales and retain customers.
We build custom online ordering to fit restaurant operations and their brand at no cost to the restaurant. We offer To Go and Catering with pickup, curbside, delivery, and room service built to your specifications.
TapTapEat works with a variety of food services such as restaurants, franchises, food trucks, and popups.
TapTapEat makes it easy for restaurants to offer online ordering for multiple locations. We build a central online ordering platform with multiple locations to choose from. Menus and operations can be the same for all locations or vary based on specific locations’ needs. Our system is flexible and customizable, making it an easy choice to use for restaurants with multiple locations.
Yes, we work with franchises of any size.
Our account executives are available to answer any of your questions. Please email [email protected].
Online ordering may include any food and beverage items such as appetizers, entrees, desserts, and drinks. We also make it possible to sell physical products like gift cards, sauces, t-shirts, mugs, hats, etc. Items may be ordered for pickup, curbside, and delivery.
- Your customer builds their order with a custom catering package and/or other items.
- Customers can opt to either schedule the event right away or request a quote.
- Customer then selects a Delivery Type (pickup, delivery, serviced catering) and schedules a date and time.
- Next, the customer can submit their order (customer is not charged until the day of the event).
- Your Catering Coordinator and/or store manager is notified by email and/or text (custom notifications can be set) when an order is submitted. In the event a customer requests a quote, the catering coordinator is to follow up with the customer to answer any questions and process the final order in the dashboard.
- The customer is automatically charged for the order the morning of their scheduled catering event, and the order information is sent to the kitchen printer to be prepared.
Most restaurants require a minimum of 24-48 hours notice to plan for the event. Look for order requirements at the top of the menu to make sure your order meets the requirements. If you choose to place your order with less time than specified by the restaurant, you will be prompted to contact the store to inquire if your order can be fulfilled on time.
Yes! We can integrate with DoorDash for delivering catering orders. We recommend this option only for smaller catering orders. There is no additional fee for integration.
Yes! Restaurants can provide in-house delivery with their own drivers. You set the rules, including number of drivers, delivery fees, and drive distances.
Yes! We can integrate with DoorDash for delivering both To Go and Catering orders. We do recommend this option for small catering orders. There is no additional fee for integration.
Yes! You tell us the parameters and we’ll set the distance according to your specific needs.
Our restaurant clients can contact our support team to resolve any 3rd party delivery issues. We work directly with the 3rd party delivery service providers to address your concerns and refund our clients when the issue has been resolved with DoorDash.
Yes, we can set specific delivery times for your in-house and 3rd party delivery services.
Yes, we provide a tip tool at checkout that allows customers to split tips with the restaurant and delivery driver.
We currently integrate with FOCUS POS and have the ability to integrate with other POS systems. Contact us to learn more.
There are no upfront costs, monthly fees, or extra costs for new features or functionality, and no long-term contracts with Online Ordering. TapTapEat charges an application fee for To Go, Delivery, and Catering. These small fees are often passed onto the customer at the restaurant’s choosing. However, a restaurant may choose to absorb the fee or split between the restaurant and customer, if preferred.
*Separate fees may apply to websites and marketing.
TapTapEat charges an application fee that is often passed onto the customer; therefore, making it free to the restaurant. For more information, please contact us.
We offer a variety of offline and online marketing solutions including websites, fliers, window clings, text messaging, email marketing, and other signage. For more information, visit our marketing page.
Yes, TapTapEat makes it easy for your customers to earn rewards for every purchase. You set the dollar/percentage amount for each order and Reward dollars may be applied to a future order when the customer selects to use their rewards at checkout.
Yes, TapTapEat has a functionality that allows customers to choose to round up their total to the nearest dollar. All funds are collected and deposited with the restaurant who is responsible for submitting donated funds to the charity of choice.
One of our sales team will provide you with an agreement outlining our services. Once signed, our onboarding coordinator will reach out to you to obtain information required to build your website.
The onboarding process varies depending on the length and complexity of your menu and the services you’re interested in. With a responsive partner, we have seen it take as little as two weeks. Our Onboarding Coordinator will work with you every step of the way to get all of the requirements and our team will build your menu in a timely manner. Below are the five steps to onboarding.
Step 1. Sign agreement
Step 2: Build Menu & Review
Step 3: Site and Printer Testing
Step 4: Training
Step 5: Go Live
Our onboarding team collects a variety of information to prepare your online ordering and set up payment transfers. The top five items for onboarding are the following.
- Point of contact
- Full Menu with any notes including customizations, add-ons, etc.
- Food and beverage images, if any
- Printer information
- Bank routing information for deposits
TapTapEat collects funds from online orders and transfers payments to restaurants on a weekly basis via an ACH deposit unless otherwise arranged.
We offer two types of websites.
- Basic website – a simple one to two page website with your logo, online ordering menu integrated, location, map, and links to social media. Starting at $25 per month hosting fee.
- Advanced website – a custom website with multiple pages including online ordering menu and social media integration. Starting at $900 + monthly $25 hosting fee.
Yes, we integrate your online ordering with your website. Customers can view your menu and click on order buttons to start their online ordering from your website. Any changes to your menu or store hours will automatically update your website too.
No, we do not integrate with outside third-party websites at this time.
Yes, we provide SEO management for your website so that you can easily be searched and found on major search engines.
