Do you offer SEO management?2022-12-29T15:00:17+00:00

Yes, we provide SEO management for your website so that you can easily be searched and found on major search engines.

Can Online Ordering be integrated within my website created by a third-party?2022-12-29T14:59:44+00:00

No, we do not integrate with outside third-party websites at this time.

Can Online Ordering be integrated with a TapTapEat website?2022-12-29T14:58:23+00:00

Yes, we integrate your online ordering with your website. Customers can view your menu and click on order buttons to start their online ordering from your website. Any changes to your menu or store hours will automatically update your website too.

Do you offer a website?2022-12-29T14:57:47+00:00

We offer two types of websites.

  1. Basic website – a simple one to two page website with your logo, online ordering menu integrated, location, map, and links to social media. Starting at $25 per month hosting fee.
  2. Advanced website – a custom website with multiple pages including online ordering menu and social media integration. Starting at $900 + monthly $25 hosting fee.
How will I get paid?2022-12-29T14:55:42+00:00

TapTapEat collects funds from online orders and transfers payments to restaurants on a weekly basis via an ACH deposit unless otherwise arranged.

What information is required for onboarding?2022-12-29T14:53:58+00:00

Our onboarding team collects a variety of information to prepare your online ordering and set up payment transfers. The top five items for onboarding are the following.

  • Point of contact
  • Full Menu with any notes including customizations, add-ons, etc.
  • Food and beverage images, if any
  • Printer information
  • Bank routing information for deposits
How long does the onboarding process take?2022-12-29T14:53:08+00:00

The onboarding process varies depending on the length and complexity of your menu and the services you’re interested in. With a responsive partner, we have seen it take as little as two weeks. Our Onboarding Coordinator will work with you every step of the way to get all of the requirements and our team will build your menu in a timely manner. Below are the five steps to onboarding.

Step 1. Sign agreement

Step 2: Build Menu & Review

Step 3: Site and Printer Testing

Step 4: Training

Step 5: Go Live

How can I sign up for Online Ordering with TapTapEat?2022-12-29T14:52:24+00:00

One of our sales team will provide you with an agreement outlining our services. Once signed, our onboarding coordinator will reach out to you to obtain information required to build your website.

Can we Round Up Change to donate to a charity of choice?2022-12-29T14:51:13+00:00

Yes, TapTapEat has a functionality that allows customers to choose to round up their total to the nearest dollar. All funds are collected and deposited with the restaurant who is responsible for submitting donated funds to the charity of choice.

Can I offer Rewards or a Loyalty program to customers?2022-12-29T14:50:40+00:00

Yes, TapTapEat makes it easy for your customers to earn rewards for every purchase. You set the dollar/percentage amount for each order and Reward dollars may be applied to a future order when the customer selects to use their rewards at checkout.

What marketing solutions can you offer my restaurant?2022-12-29T14:50:06+00:00

We offer a variety of offline and online marketing solutions including websites, fliers, window clings, text messaging, email marketing, and other signage. For more information, visit our marketing page.

What credit cards do you accept through online ordering?2022-12-29T14:49:08+00:00

TapTapEat accepts all major credit cards and Apple Pay and Google Pay. Similar to in-store orders there is a small transaction fee for each charge.

Do you charge a commission or convenience fee?2022-12-29T14:47:31+00:00

TapTapEat charges an application fee that is often passed onto the customer; therefore, making it free to the restaurant. For more information, please contact us.

How much does online ordering cost?2022-12-29T14:46:07+00:00

There are no upfront costs, monthly fees, or extra costs for new features or functionality, and no long-term contracts with Online Ordering. TapTapEat charges an application fee for To Go, Delivery, and Catering. These small fees are often passed onto the customer at the restaurant’s choosing. However, a restaurant may choose to absorb the fee or split between the restaurant and customer, if preferred.

*Separate fees may apply to websites and marketing.

What POS systems do you integrate with?2022-12-29T14:44:15+00:00

We currently integrate with FOCUS POS and have the ability to integrate with other POS systems. Contact us to learn more.

Can I split tips between the driver and restaurant?2022-12-29T14:43:09+00:00

Yes, we provide a tip tool at checkout that allows customers to split tips with the restaurant and delivery driver.

Can I set specific delivery hours?2022-12-29T14:41:39+00:00

Yes, we can set specific delivery times for your in-house and 3rd party delivery services.

What happens if a 3rd party delivery fails to deliver or food arrives late?2022-12-29T14:41:04+00:00

Our restaurant clients can contact our support team to resolve any 3rd party delivery issues. We work directly with the 3rd party delivery service providers to address your concerns and refund our clients when the issue has been resolved with DoorDash.

Can I offer delivery through 3rd party delivery services?2022-12-29T14:40:22+00:00

Yes! We can integrate with DoorDash for delivering both To Go and Catering orders. We do recommend this option for small catering orders. There is no additional fee for integration.

Can I set boundaries or limit the distance of deliveries using in-house delivery?2022-12-29T14:29:57+00:00

Yes! You tell us the parameters and we’ll set the distance according to your specific needs.

Can I offer in-house delivery service?2022-12-29T14:22:43+00:00

Yes! Restaurants can provide in-house delivery with their own drivers. You set the rules, including number of drivers, delivery fees, and drive distances.

Can I offer 3rd Party delivery services with catering?2022-12-29T14:31:16+00:00

Yes! We can integrate with DoorDash for delivering catering orders. We recommend this option only for smaller catering orders. There is no additional fee for integration.

Can catering orders be placed on the same day as the event?2022-12-29T14:20:29+00:00

Most restaurants require a minimum of 24-48 hours notice to plan for the event. Look for order requirements at the top of the menu to make sure your order meets the requirements. If you choose to place your order with less time than specified by the restaurant, you will be prompted to contact the store to inquire if your order can be fulfilled on time.

How do catering orders work?2022-12-29T14:19:18+00:00
  1. Your customer builds their order with a custom catering package and/or other items.
  2. Customers can opt to either schedule the event right away or request a quote.
  3. Customer then selects a Delivery Type (pickup, delivery, serviced catering) and schedules a date and time.
  4. Next, the customer can submit their order (customer is not charged until the day of the event).
  5. Your Catering Coordinator and/or store manager is notified by email and/or text (custom notifications can be set) when an order is submitted. In the event a customer requests a quote, the catering coordinator is to follow up with the customer to answer any questions and process the final order in the dashboard.
  6. The customer is automatically charged for the order the morning of their scheduled catering event, and the order information is sent to the kitchen printer to be prepared.
How do I change menu items and pricing on my menu?2022-12-29T14:18:22+00:00

Our onboarding team will provide the necessary training to get you comfortable with making changes to the menu, and our support team is available to answer any questions thereafter. There may be instances where TapTapEat has to make changes on your behalf. If this is the case, simply contact our support team and we’ll take care of it for you.

Can I customize items on the menu?2022-12-29T14:17:13+00:00

Yes, items may be customized, allowing the customer to add-on or remove options from the menu item.

Can I offer alcohol on my TapTapEat menu?2022-12-29T14:15:30+00:00

Yes, if your restaurant has a license to sell, you can offer pickup and/or delivery if your state allows delivery of sealed alcohol.

How many items can I offer online?2022-12-29T14:12:32+00:00

There is no limit to the number of items that can be added to your menu.

What items can I list on my online menu?2022-12-29T15:52:14+00:00

Online ordering may include any food and beverage items such as appetizers, entrees, desserts, and drinks. We also make it possible to sell physical products like gift cards, sauces, t-shirts, mugs, hats, etc. Items may be ordered for pickup, curbside, and delivery.

Where can I go to get more questions answered?2022-12-29T14:02:15+00:00

Our account executives are available to answer any of your questions. Please email [email protected].

Do you work with franchises?2022-12-29T14:01:02+00:00

Yes, we work with franchises of any size.

How do you work with restaurants with multiple locations?2022-12-29T13:58:41+00:00

TapTapEat makes it easy for restaurants to offer online ordering for multiple locations. We build a central online ordering platform with multiple locations to choose from. Menus and operations can be the same for all locations or vary based on specific locations’ needs. Our system is flexible and customizable, making it an easy choice to use for restaurants with multiple locations.

What other types of businesses do you work with?2022-12-29T13:56:43+00:00

TapTapEat works with a variety of food services such as restaurants, franchises, food trucks, and popups.

What makes TapTapEat’s online ordering unique as a platform?2022-12-29T13:55:10+00:00

We build custom online ordering to fit restaurant operations and their brand at no cost to the restaurant. We offer To Go and Catering with pickup, curbside, delivery, and room service built to your specifications.

What is TapTapEat?2022-12-29T13:52:40+00:00

TapTapEat is an advanced online ordering application and creative agency. We build online ordering at no cost to restaurants and offer website development and marketing solutions to help drive sales and retain customers.

2022-08-16T12:47:12+00:00August 16, 2022|Comments Off on FAQs

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